Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. Related topicsĬheck for things that might prevent your Surface device or Windows from starting-or the battery from charging. If your Surface is no longer within warranty, you can find out about out-of-warranty service fees. Go to Device Service and Repair, register, and then select your Surface to start a service order. If these steps don't resolve the problem, you can submit a service order to Microsoft to access available repair or replacement options. If your Surface still won't charge, submit a service order
If you are using the power supply that came with your Surface, then try restarting your Surface by selecting Start > Power > Restart. If you aren't using the power supply that came with your Surface, switch to that power supply. See Surface power supplies and charging requirements for more info. Surface is designed to work best with the included power supply, which makes sure your Surface is receiving enough power to operate the device and charge the battery. If the battery icon has an exclamation symbol over the battery on the taskbar, it indicates that Surface is receiving power but it is not enough to charge the battery. If needed, select the option to update the devices. In the Surface app, expand Help & support to check if the update status is "You're up to date" or something else. You can quickly check the health of your Surface drivers and firmware using the Surface app. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again. See Force a shut down and restart your Surface for more info. Then press and hold the power button for 20 seconds. Select Start > Power > Shut down and wait a moment for your Surface to shut down.
For more info, see What to do if your Surface power supply or charger doesn't work. If the LED indicator isn’t lit, you may have a problem with your power supply. The LED light should be on when your power connector is plugged into your Surface. If you see any damage to the charging port, power connector, or power cord, contact us. Plugged in, charging (won't run on battery)Ĭheck for things that might prevent your Surface device or Windows from starting-or the battery from charging.
For example, you might experience one of the following issues: After your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery.
0 kommentar(er)
